St. John’s NL, December 10 2008 – It is important for shoppers to be aware of return policies when searching for that perfect present during the busy Christmas season and all the year through. Too many of us assume that our present can always be returned to the store for a quick refund, or easy exchange when this is not always the case. The BBB wishes to remind consumers it is in their own best interest to always ask about return policies, before making a purchase, rather than assume things can be returned.
As we scour the shelves (or Web sites) for that ideal gift, we all hope our efforts will be appreciated. Some stores give refunds; some issue store credits only; some consider all, or some, sales to be final. A store is not legally required to accept items for refund, exchange, or credit unless the merchandise is defective or was misrepresented.
The Better Business Bureau reminds shoppers to know their return rights before making the purchase. It’s always better to ask the merchant about their return policy, rather than assume! Ask the store about its return policy. Can a customer obtain a refund, a store credit, or exchange unsuitable merchandise?
Ask for a gift receipt and enclose it with the present. Also, don’t remove electronics or similar products from their boxes before wrapping as the original packaging may be required for a return.
Do not assume the regular return policy applies to sales or clearance items. Some merchants consider sales items to be final, so ask about that too.
If you are the gift-recipient, do not assume you have the right to return or exchange an unwanted present. Like the shopper, you are bound by the merchant’s return policy. Health regulations, which can prohibit the return of hats and intimate apparel, also apply.
Ask about restocking fees. Some merchants charge a restocking or "open box" fee for returns of electronics products or large-ticket items. Ask if that is the policy so that you know before you buy.
Look for a posted return policy when shopping online. If returns are permitted, be sure to print a copy of what procedures and timeframe need to be followed[Lisa Riggs] , along with complete contact information for the business from which you are ordering.
Save your gift receipt. Keep the item in its original packaging and be aware that some merchants charge "open box" or restocking fees. You don’t have to brave the crowds the day after Christmas, but don’t wait too long to return the item. Pick a time when the store is not likely to be crowded and be polite when talking to customer service. If you are a regular customer, or have a store credit account, mention that fact as you discuss your return options. Merchants are usually willing to accommodate loyal customers.
Following these tips will help you to keep your holiday spirit just a little bit longer!
About BBB
BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability ReportsTM and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring nearly 4 million local and national businesses and charities. Please visit www.nl.bbb.org for more information about BBB.